Privacy Policy

1Definitions

Co-branded Services

Services offered together with a partner agency or transport authority.

Device

Any phone, computer, or other device used to access our Services.

Device Identifier

A unique identifier, such as an IP address, tied to your device.

Mobile Application

The Alwar City Bus app used to book tickets, passes, and track buses.

Promotion

Any contest, offer, or campaign we run, such as "No-Car Friday."

Protected Information

Personal details such as your name, email address, and mobile number.

Usage Information

Data collected about how you use our Services.

Sensitive Personal Data (SPDI)

Passwords, payment details, biometric data (e.g. selfie verification), and similar sensitive information.

2Information We Collect

Information you provide — when you register for the app or a pass, we may ask for:

• Email address and password
• Full name and address
• Mobile phone number and PIN/ZIP code
• Date of birth

Information collected automatically — while you use our Services, we may collect:

• Browser type and referring URL
• Pages visited within the app or website, and time of visit
• Device identifier
• GPS coordinates during your trip, for live tracking and route accuracy

We may record helpdesk calls for quality and training, and use cookies and similar tracking technologies on our website and app.

Information from third parties — we may occasionally supplement your information with data from third-party sources.

Information from the mobile app — our app may also collect preferred language, device manufacturer and model, mobile operating system, browser type, geolocation, and how you interact with the app.

3How We Use Your Information

Our goal is to make your commute smoother. We use your information to:

• Monitor and improve app and ticketing features
• Verify your account through a welcome email or OTP
• Deliver the correct app version for your device
• Diagnose issues with our servers and manage our website
• Send important service announcements — route changes, delays, or fare updates
• Share necessary information with drivers and conductors to facilitate your trip
• Use geo-location data for live tracking, offers, and promotions such as "No-Car Friday"

We may also use your information for relevant advertising and other business purposes.

4Sharing Your Information

• With your consent: if you opt in to offers from partners, we share your information with them.
• Third-party service providers: drivers, hosting providers, and payment processors access your information only to perform services for us, and must protect your data.
• Co-branded services: if you register for a service offered jointly with a partner or transport authority, your information may be shared with them.
• Contests and promotions: your information may be disclosed if you take part in a promotion.
• Legal and safety reasons: we may share information to comply with law, protect rights, or prevent fraud.
• Business transfers: information may be shared as part of a merger, acquisition, or sale.
• Market research: we may share information for research, analysis, and improving our Services.

5Third-Party Content, Links & Social Media

Our Services may include content or features from third parties who may collect information through your interactions with them. We aren't responsible for their privacy practices, and encourage you to review their policies. Social media features embedded in our Services are governed by the privacy policies of the companies that provide them.

6Information Collected by Drivers

This policy does not cover information collected independently by drivers, conductors, or their operating companies.

7Managing Your Information

You're responsible for keeping your account information accurate. You can update or delete it by logging into your account or contacting us. To stop receiving communications, change your preferences in account settings or follow the instructions in our emails.

To cancel your account, contact us using the email on your ticket or trip receipt. We retain your information as needed for legal obligations, dispute resolution, and other business purposes; after a period, your data may be anonymized for analysis.

8Security

We use standard security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security. Please keep your password confidential at all times.

9Grievance Officer

For any privacy-related concerns, please contact our Grievance Officer, the Alwar City Bus Service Support Manager.

10Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. Updates take effect immediately upon posting. For significant changes, we'll notify you by email or a notice within the Services. Please check this page periodically for the latest version.