PRIVACY POLICY
KATCH GO | APP

Welcome to Development Avenue (the "Company," "we," "KATCH," or "us"). Your privacy is important to us, and this Privacy Policy explains how we collect, use, share, and protect your information. It also guides you on how to access, update, and manage your personal data.

This Privacy Policy applies to both our “online” activities (such as web and mobile services, including websites and mobile applications) and “offline” activities (such as data collection through mailings, phone calls, or in person). These activities are related to providing taxi hire and ticket booking services through third-party drivers and operators. Collectively, we refer to these activities as the “Services.”

By accepting our Customer Terms and Conditions, you agree to this Privacy Policy. Please read it carefully to understand our practices. If you have any questions, feel free to contact us via the email provided on our website or Mobile Application.

1. Definitions
   1. Co-branded Services: Services provided in partnership with third parties.
   2. Device: Any computer, mobile, or other devices used to access our Services.
   3. Device Identifier: A unique identifier like an IP address for your Device.
   4. Mobile Application: The app provided by us to access our Services.
   5. Mobile Device Information: Information collected from your mobile device.
   6. Promotion: Any contests or promotions we offer.
   7. Protected Information: Personal information such as your name, email address, and mobile number.
   8. Usage Information: Information collected about how you use our Services.
   9. Sensitive Personal Data or Information (SPDI): Passwords, financial information, physical, physiological, and mental health conditions, sexual orientation, medical records, and history, biometric information, and any detail relating to the above for providing services.
2. Information We Collect
   1. Information You Provide: We may ask for personal information when you sign up, such as:
      • Email
      • Password
      • Name
      • Address
      • Mobile phone number
      • Zip code
      • Date of birth
   2. Information Collected Automatically: When you use our Services, we may automatically collect information like:
      • Browser type
      • Referring URL
      • Pages visited within our Services
      • Time of visit
      • Device Identifier
      • GPS coordinates during rides

We may also record calls for quality and training purposes and use cookies and tracking technologies.

2. 3. Information from Third Parties: Occasionally, we may supplement your information with data from third-party sources.
   4. Information from Mobile Applications: Our app may collect technical data such as:
      • Preferred language and country site
      • Manufacturer and model of your mobile device
      • Mobile operating system
      • Type of mobile internet browsers
      • Geolocation
      • Interaction with our app
3. How We Use Your Information

Our main goal is to enhance your experience with our Services. We use your information to:

• • • Monitor and improve features
    • Verify your account through a welcome email
    • Provide the correct app version based on your device
    • Diagnose issues with our server and manage our website
    • Send important service-related announcements
    • Share necessary information with drivers for transportation
    • Use geo-location data for various purposes, including offers and promotions

We may also use your information for targeted advertising and business purposes.

4. Sharing Your Information
   1. With Your Consent: If you agree to receive offers from third parties, we will share your information with them.
   2. Third-Party Service Providers: We work with third parties to facilitate our Services, such as drivers, hosting providers, and payment processors. They access your information only to perform services for us and must protect your data.
   3. Co-branded Services: If you register for services offered with third parties, your information may be shared with them.
   4. Contests and Promotions: Your information may be disclosed to third parties or the public if you participate in promotions.
   5. Legal and Safety Reasons: We may share your information to comply with laws, protect rights, and prevent fraud or illegal activities.
   6. Business Transfers: We may share your information during corporate mergers or sales.
   7. Market Research and Benefits: We may share your information for market research, data analysis, and to improve our Services.
5. Third-Party Content and Links

Our Services may contain content from third parties who may collect information through your interactions. We are not responsible for their privacy practices and encourage you to read their policies.

6. Social Media Features

Our Services may include social media features that collect information. Your interactions with these features are governed by the privacy policies of the companies providing them.

7. Information Collected by Drivers

This policy does not cover information collected by drivers or their companies independently.

8. Managing Your Information
   1. You are responsible for keeping your information accurate. You can update or delete your information by logging into your account or contacting us.
   2. If you no longer wish to receive communications, you can change your preferences in your account settings or follow the instructions in emails.
   3. If you wish to cancel your account, contact us through the email on your trip bill. We will retain your information as needed for legal obligations, resolving disputes, and other business purposes. After some time, your data may be anonymized for analysis.
9. Security

We use standard security measures to protect your information. However, no system is completely secure, and we cannot guarantee the security of your data. Please keep your password confidential.

10. Grievance Officer

If you have any privacy-related concerns, please contact our Grievance Officer, the KATCH Support Manager, at info@developmentavenue.com.

11. Changes to the Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. Any changes will be effective immediately upon posting. For significant changes, we will notify you via email or a notice on our Services. Please review this page periodically for the latest information.

Thank you for trusting KATCH with your information. We are committed to protecting your privacy and providing you with a safe and enjoyable experience.